Customer Account Information Screen
Suspend Customer or Billing Accounts
Reinstate Customer or Billing Accounts
Inactivate Customer or Billing Accounts
Customer Account Number Lookup Screen
The Customer Account Information screen displays information about a customer and provides links to related screens for editing. Basic information about the customer is shown in the first section at the top of the screen. For users with update rights to customer contact information, links are available in each section.
Financial decisions that a business partner may make can require an Account Manager to take actions that affect customer accounts. Customer accounts can be suspended, reinstated, or inactivated.
Navigation
Login >Applications Portal > CIMS Portal> search/select Customer Account>Activate Customer Account (link or button)